1. Scope
This policy applies to payments for Ovii's digital software and online services, including recruiter subscriptions, candidate premium features, credit packs, add-ons, and similar paid access sold through the platform.
2. When refunds may be granted
- Duplicate or accidental duplicate charge for the same order.
- Payment captured successfully but the relevant subscription, credits, or digital access was not provisioned and could not be corrected in a reasonable time.
- Billing error, pricing mismatch, or technical fault attributable to Ovii.
- Verified material technical defect that makes the paid service unusable and cannot be resolved within a reasonable support window.
3. Non-refundable situations
- Change-of-mind requests after digital access has been provisioned.
- Unused subscription time during an active fixed term unless required by law or expressly approved by Ovii.
- Used, partially used, or fully consumed credits, top-ups, quotas, or premium features.
- Cases where the service was available but not used by the customer.
4. Cancellation
Canceling a paid Ovii service does not automatically create a refund right for the current paid period. If a service uses recurring billing, cancellation generally stops future renewals and does not refund the already active billing term unless required by law or expressly approved by Ovii.
5. Refund method and timeline
- Approved refunds are generally processed back to the original payment source where feasible.
- Once approved, refunds are typically initiated within 5 to 10 business days.
- Final credit timing may vary based on the payment gateway, bank, card issuer, or UPI provider.
6. How to request a refund
To report a billing issue or request a refund, contact:
- Email: support@ovii.ai
- Required details: registered email, transaction or payment reference, order date, amount paid, and a short description of the issue.
Please report billing issues as soon as possible so they can be investigated and resolved promptly.