Workplace Operations - New York

Ovii's Interpretation of the Role

ElevenLabs seeks a Workplace Operations lead for its New York office to own daily facilities, vendor relationships, space planning and culture‑building programs. The role is fully on‑site and reports directly to senior leadership, ensuring a high‑touch, efficient workplace for a fast‑growing AI team.

Role Snapshot

• Lead day‑to‑day office operations
• Manage vendor contracts and performance
• Drive office culture and employee experience
• Oversee space planning and landlord relations
• Coordinate events and VIP visitor logistics
• Partner with People Ops on onboarding and communications

Must-Have Requirements

• Operational expertise in office management
• Vendor management and contract negotiation
• Facilities and space planning
• Event coordination and logistics
• Stakeholder communication across executives, legal and vendors
• Process improvement and workflow optimization
• Operational expertise managing a high‑visibility office
• Primary point of contact for building management and vendors
• Must be based in New York and work on‑site five days per week

Work Setup

• Location: New York, United States
• Work mode: ONSITE
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

What You'll Likely Work On

• Serve as the primary point of contact for guests, new hires and building management, shaping the office’s culture and first‑impression experience
• Direct all daily logistics – cleaning, maintenance, security, shipping – while negotiating and overseeing vendor contracts
• Partner with the landlord to maintain facilities, define service standards and manage space allocation, floor plans and seating charts
• Plan and execute internal and external events, including hackathons, offsites and executive visits, ensuring premium experiences
• Collaborate with People Ops to continuously improve onboarding tours, swag, and office‑wide communications, keeping SOPs up to date
• Identify inefficiencies, propose new processes and drive cost‑effective improvements in a fast‑paced environment

Good Fit If You Have

• High‑energy, proactive individual who thrives at the center of activity
• Strong judgment and quick decision‑making under pressure
• Excellent interpersonal skills across senior executives, legal partners, vendors and guests