VP, Coupa Pay Success - 11471

Ovii's Interpretation of the Role

The Vice President of Coupa Pay Success will own the Pay Customer Success organization, driving revenue growth, adoption of AI‑led payment solutions, and strategic advisory to finance leaders. This executive role partners across Sales, Product, and partner ecosystems while mentoring a global CS team.

Role Snapshot

• Executive leader of Pay Customer Success
• Revenue and transaction volume accountability
• Strategic advisor to CFOs/Treasurers/CPOs
• Mentor and scale high‑performing CS organization
• Bridge Sales, Product, and Partner teams
• Industry spokesperson for integrated payments

Must-Have Requirements

• Customer Success leadership
• Sales leadership
• Professional Services leadership
• Global payments domain knowledge
• SaaS business model understanding
• AI utilization for reporting and automation
• Strategic advisory to finance executives
• Travel ability up to 25% globally
• Fintech / Global Payments domain experience
• Bachelor’s degree
• Bachelor’s degree required

Work Setup

• Location: Pittsburgh, United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Travel: up to 25% global travel
• Employment type: Executive

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Notice period

What You'll Likely Work On

• Lead and scale the Pay Customer Success organization to meet success metrics and revenue targets.
• Partner with CFOs, Treasurers, and CPOs to guide digital payment transformation and treasury management.
• Leverage Coupa’s AI and data insights to drive adoption, anticipate churn, and expand transactional volume.
• Serve as executive liaison across Sales, Product, Pay Partners, Delivery, and Support to align roadmap with customer feedback.
• Define KPIs, operational rigor, and governance for a global CS team.
• Represent Coupa Pay in industry forums, shaping best practices for integrated payments.

Good Fit If You Have

• Proven track record leading post‑sales organizations in fintech or enterprise SaaS.
• Deep knowledge of ACH, virtual cards, cross‑border FX, and working‑capital solutions.
• Ability to translate complex payment technology into clear ROI for finance leaders.
• Comfortable traveling globally up to 25% and operating in a remote environment.