UXR Operations Lead, AI

Ovii's Interpretation of the Role

The UXR Operations Lead will own and scale research workflows, from participant recruitment to insight synthesis, while building AI‑enabled tooling and cross‑functional processes. Partnering with design, product, and GTM teams, you will drive efficiency and visibility for user‑centered AI product development.

Role Snapshot

• Lead research operations and workflow systems
• Own participant recruitment and panel management
• Build AI‑powered research tooling and repositories
• Define metrics, reporting, and capacity‑planning processes
• Partner across design, product, and GTM functions

Must-Have Requirements

• Operations / program management experience supporting design, research, or product teams
• 5+ years of relevant experience
• Ability to build processes and systems from scratch in fast‑moving environments
• Cross‑functional communication with creative, technical, and business stakeholders
• Proficiency with Notion or Dovetail
• operations
• program management
• research operations

Nice-to-Have Signals

• Experience with UserInterviews, Sprig, ListenLabs, Lookback or similar tools
• B2B or enterprise software research background
• Familiarity with legal workflows or professional‑services context
• B2B enterprise research
• legal workflow familiarity

Work Setup

• Location: San Francisco, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Design end‑to‑end operational systems for research workflows, including intake, recruitment, and synthesis
• Own and grow participant panels, maintaining relationships with legal professionals and prospects
• Select, evaluate, and manage the research tech stack, emphasizing AI‑driven automation
• Create templates, intake processes, and documentation to accelerate study execution
• Establish scalable budgeting, resource allocation, and project‑tracking processes
• Define success metrics and reporting frameworks for leadership visibility
• Identify and implement AI‑based friction reductions across the research lifecycle
• Coordinate rolling qualitative research schedules and ensure timely delivery of actionable insights

Good Fit If You Have

• Experience with tools such as UserInterviews, Sprig, ListenLabs, or Lookback
• Background in B2B or enterprise software research
• Familiarity with legal or professional‑services workflows