Travel Concierge & Operations Specialist

Ovii's Interpretation of the Role

We seek a Travel Concierge & Operations Specialist to orchestrate end‑to‑end luxury travel logistics and real‑time operational requests for high‑value clients. The role demands rapid decision‑making, meticulous organization, and polished communication while delivering a seamless white‑glove experience.

Role Snapshot

• Remote, full‑time
• Luxury travel & aviation focus
• End‑to‑end travel coordination
• Real‑time request handling
• Vendor & stakeholder liaison
• White‑glove client service

Must-Have Requirements

• Travel coordination
• Operations or logistics
• Concierge or client services
• Luxury hospitality
• High‑touch/white‑glove environments
• Ability to manage multiple real‑time requests
• Strong organizational and operational execution
• Excellent written and verbal English communication
• High attention to detail
• Comfortable operating in fast‑paced environments
• High‑touch environments

Nice-to-Have Signals

• Private aviation experience
• Luxury travel background
• VIP or premium client‑service experience
• Handling complex, time‑sensitive logistics
• Private aviation
• Luxury travel
• VIP services

Work Setup

• Location: Mexico
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Mexico
• Timezone: EST
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel requirement
• Security clearance
• Coding test
• Portfolio
• Cover letter

What You'll Likely Work On

• Coordinate flights, ground transport, hotels, and VIP requests for luxury itineraries
• Track schedules and bookings in real time, updating client requirements instantly
• Handle live client and passenger requests, managing last‑minute changes without disruption
• Prioritize multiple urgent requests while maintaining composure and accuracy
• Deliver premium, proactive service by anticipating client needs and arranging catering, executive transport, and luxury accommodations
• Liaise with operators, vendors, hotels, and internal teams to uphold white‑glove service standards
• Resolve operational issues quickly, identify risks, and continuously improve workflow efficiency
• Maintain polished, professional communication across all parties

Good Fit If You Have

• Thrives in fast‑paced, high‑pressure environments
• Detail‑oriented and process‑driven
• Enjoys high‑touch client interaction and ownership of execution