Travel Concierge & Operations Specialist

Ovii's Interpretation of the Role

We need a remote Travel Concierge & Operations Specialist to orchestrate luxury travel logistics, manage live client requests, and deliver a seamless white‑glove experience for high‑touch customers.

Role Snapshot

• Coordinate end‑to‑end luxury travel logistics
• Manage real‑time client and operational requests
• Deliver premium white‑glove client service
• Liaise with vendors, operators and internal teams
• Maintain accuracy under pressure
• Operate remotely (EST timezone)
• Execute fast‑paced operational tasks

Must-Have Requirements

• Real-time request management
• Organizational and operational execution
• English communication (written & verbal)
• Attention to detail and accuracy
• Fast‑paced environment adaptability
• Travel coordination
• Operations or logistics
• Concierge or client services
• Luxury hospitality
• High‑touch/white‑glove environments

Nice-to-Have Signals

• Private aviation experience
• Luxury travel experience
• VIP hospitality experience
• Complex time‑sensitive logistics handling
• Private aviation
• Luxury travel
• VIP hospitality services
• Complex time‑sensitive logistics

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Timezone: EST
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Relocation
• Notice period
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Coordinate flights, ground transport, hotels and VIP requests for luxury travelers
• Track schedules, bookings and client requirements in real time
• Handle live client and internal requests, managing last‑minute changes without disruption
• Prioritize multiple urgent requests simultaneously while maintaining composure
• Provide premium white‑glove service, anticipating needs and arranging catering, executive transport and luxury accommodations
• Communicate proactively with operators, vendors, hotels and internal teams to uphold service standards
• Resolve operational issues quickly, identify risks and continuously improve workflows
• Maintain polished, professional communication across all touchpoints

Good Fit If You Have

• Thrives under pressure in fast‑moving environments
• Highly detail‑oriented and process‑driven
• Enjoys high‑touch client interaction and ownership of execution