Training & Support Operations Administrator

Ovii's Interpretation of the Role

The Training & Support Operations Administrator ensures the smooth operation of Menlo Security's learning platforms and support tools. You will manage LMS enrollment, maintain cloud‑based training environments, and keep knowledge‑base content accurate and up‑to‑date.

Role Snapshot

• LMS (Docebo) administration
• Ticketing system (Zendesk) management
• Training enrollment lifecycle
• AWS & CloudShare environment upkeep
• Knowledge‑base audit and stewardship
• Administrative workflow support

Must-Have Requirements

• Docebo LMS administration
• Zendesk administration
• AWS environment management
• CloudShare tenant management
• Knowledge‑base audit
• platform administration
• enrollment lifecycle management
• training environment maintenance

Nice-to-Have Signals

• HTML/CSS basics
• Data reporting
• Zapier or similar automation tools
• Customer service experience
• Familiarity with Google Cloud
• Familiarity with Heroku
• cloud platform familiarity
• web basics (HTML/CSS)
• data reporting
• automation tools
• customer‑service background

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Configure and maintain Docebo and Zendesk settings, permissions, and ticketing workflows
• Handle end‑to‑end enrollment for all training courses, granting timely access
• Create, reset, and de‑commission training tenants and lab environments in AWS and CloudShare
• Audit internal and external Knowledge‑Base articles for accuracy, formatting, and relevance
• Provide day‑to‑day administrative troubleshooting to prevent workflow bottlenecks
• Monitor cloud‑resource usage and ensure environments are shut down after classes to control costs

Good Fit If You Have

• Hands‑on experience with Docebo and/or Zendesk
• Familiarity with AWS, CloudShare, or similar cloud lab platforms
• Basic HTML/CSS skills for branding support
• Experience generating simple enrollment or ticket‑volume reports
• Background in a customer‑facing or support role