Technical Support

Ovii's Interpretation of the Role

Weave is looking for a Technical Support representative to handle inbound calls, follow‑up communications, and basic troubleshooting. The role blends onsite training with a hybrid schedule and focuses on delivering a positive customer experience.

Role Snapshot

• Inbound phone support
• Outbound follow‑up calls & emails
• Basic troubleshooting
• Customer experience champion
• Hybrid onsite/remote schedule
• Product knowledge training

Must-Have Requirements

• Customer support experience (minimum 1 year)
• Solid computer skills
• Strong phone presence
• Excellent written and verbal communication
• Customer Support experience
• Successful completion of background check

Nice-to-Have Signals

• Previous phone support experience
• Knowledge of network infrastructure
• Creative problem solving
• Hungry to learn
• Phone Support experience
• Network infrastructure knowledge

Work Setup

• Location: Lehi, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time
• Shift: 6am-6pm M-F

Eligibility Gates

• Visa sponsorship: unknown
• Background check: Successful completion of background check

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement

What You'll Likely Work On

• Answer inbound customer calls and provide assistance
• Follow up with customers via outbound calls and email
• Troubleshoot and resolve basic product or technical issues
• Drive a positive customer experience that leaves customers smiling
• Triage, direct, and manage product and technical support requests
• Collaborate with peers and other teams to resolve customer problems

Good Fit If You Have

• Previous phone support experience
• Knowledge of network infrastructure is a plus
• Positive attitude and creative problem‑solving mindset