Technical Support Specialist I

Ovii's Interpretation of the Role

We are looking for a Technical Support Specialist I to provide front‑line technical assistance for Highspot’s SaaS platform. You’ll own the ticket queue, troubleshoot integrations, and act as the bridge between customers and engineering while delivering a top‑notch experience.

Role Snapshot

• Technical support for SaaS product
• Own ticket queue and drive resolutions
• Troubleshoot integrations (Email, CRM, SSO, CMS)
• Collaborate with product and engineering teams
• Maintain and improve support documentation

Must-Have Requirements

• Ticketing system experience (Zendesk, ServiceNow, ConnectWise, Jira Service Desk, HubSpot)
• Application troubleshooting (Outlook, Gmail, Zoom, MS Teams)
• Mac/Windows/iOS/Android platform support
• Strong written and verbal communication
• technical customer support

Nice-to-Have Signals

• HTML/CSS scripting
• Second‑language fluency
• Entrepreneurial mindset
• Openness to rotational shifts

Work Setup

• Location: Hyderabad, India
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time
• Shift: rotational shifts (optional)

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility

What You'll Likely Work On

• Provide technical support for Highspot integrations such as Email, CRM, SSO, and CMS
• Manage the support ticket queue and ensure timely resolution of customer requests
• Triage, own, and drive customer issues from start to finish while keeping stakeholders informed
• Collect and analyze customer feedback to influence product requirements and features
• Maintain and enhance internal and external support documentation
• Serve as a liaison between customers and engineering to resolve complex technical problems

Good Fit If You Have

• Enjoys solving complex technical problems under pressure
• Curious and eager to learn across multiple technologies
• Thrives in a fast‑paced, hyper‑growth environment