Technical Support Engineer (French Fluent)

Ovii's Interpretation of the Role

We are seeking a bilingual Technical Support Engineer to deliver expert assistance for our SaaS web‑optimization platform. The role focuses on resolving product issues for French‑ and English‑speaking customers while collaborating with development, QA, and sales teams.

Role Snapshot

• Technical Support Engineer
• Bilingual (French & English)
• B2B SaaS product troubleshooting
• Ticket handling (email, chat, phone)
• Cross‑functional collaboration
• Bug logging (Jira)
• Customer onboarding support

Must-Have Requirements

• Fluent French (written & spoken)
• Fluent English (written & spoken)
• HTML, CSS, JavaScript, jQuery
• Ticket handling via email, chat, phone
• Bug tracking with Jira
• CRM usage (Salesforce)
• B2B SaaS product knowledge
• Technical Support
• Product Support
• B2B SaaS support
• Bachelor's degree in Computer Science or related field

Nice-to-Have Signals

• Experience working with remote teams
• Remote team collaboration

Work Setup

• Location: India, India
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Resolve support tickets within SLA using email, chat, and phone.
• Diagnose and troubleshoot web‑application issues, analyzing logs and reproducing bugs.
• Log and track defects in Jira, ensuring timely resolution.
• Collaborate with Development, QA, and Product Management to address complex issues.
• Work with Sales and Customer Success teams to smooth onboarding and ongoing support.
• Provide feedback to product teams for continuous improvement.

Good Fit If You Have

• Strong written and spoken French and English.
• Proven experience supporting B2B SaaS customers.
• Solid grasp of HTML, CSS, JavaScript, and jQuery.
• Ability to work effectively with remote teams.
• Proactive, customer‑focused problem solver.