Technical Program Manager, Incident Response

Ovii's Interpretation of the Role

The Technical Program Manager, Incident Response leads cross‑functional coordination of security and reliability incidents for Harvey’s AI‑driven platform. You will design processes, runbooks, and communication protocols while driving post‑incident remediation and readiness across engineering, security, legal, and customer teams.

Role Snapshot

• Senior technical program manager
• Incident response lead
• Cross‑functional coordinator
• Process and runbook architect
• Executive communication hub

Must-Have Requirements

• Incident Management
• Technical Program Management
• Cross‑functional Coordination
• Understanding of Distributed Systems, Cloud Infrastructure, and Security Concepts
• Organizational / Project Management
• Executive Communication
• incident management
• technical program management
• cross‑functional coordination

Work Setup

• Location: New York, United States
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Travel requirement

What You'll Likely Work On

• Own end‑to‑end coordination of security and reliability incidents, defining roles and decision‑making flow
• Design and implement scalable incident‑management processes, runbooks, and escalation frameworks
• Lead post‑incident reviews, track remediation actions, and hold stakeholders accountable
• Build incident‑readiness programs including tabletop exercises and on‑call tooling
• Serve as the central communication hub, translating technical status for executives, legal, and customer teams

Good Fit If You Have

• Thrives under pressure with composure and clear judgment
• Enjoys building programs from scratch in ambiguous environments
• Excels at translating technical details for non‑technical stakeholders