Technical Program Manager, Incident Response

Ovii's Interpretation of the Role

The Technical Program Manager, Incident Response leads cross‑functional coordination of security and reliability incidents for Harvey’s AI‑native SaaS platform. You will design incident processes, runbooks, and communication protocols while driving post‑incident remediation and readiness across engineering, security, legal, and customer teams.

Role Snapshot

• Senior technical program manager
• Incident response ownership
• Cross‑functional coordination
• Process & runbook design
• Executive‑level communication
• Readiness & tabletop exercises

Must-Have Requirements

• Incident Management
• Technical Program Management
• Understanding of Distributed Systems, Cloud Infrastructure, and Security concepts
• Organizational & project tracking abilities
• High emotional intelligence and executive‑level communication
• incident management
• technical program management
• cross‑functional coordination in security or software environments

Work Setup

• Location: San Francisco, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Education requirement

What You'll Likely Work On

• Own end‑to‑end coordination of security and reliability incidents, defining roles and decision‑making flow
• Design and implement scalable incident management processes, runbooks, and escalation frameworks
• Lead post‑incident reviews, track remediation actions, and hold stakeholders accountable
• Build incident readiness programs including tabletop exercises, on‑call coordination, and real‑time tooling
• Act as the communication hub during incidents, translating technical status for executives, legal, and customer teams

Good Fit If You Have

• Proven ability to stay composed and clear under high‑pressure situations
• Experience shaping incident response programs from the ground up
• Strong interpersonal judgment when working with engineers, executives, and legal counsel