Technical Consultant - ServiceNow ITSM

Ovii's Interpretation of the Role

Senior Technical Consultant – ServiceNow delivers end‑to‑end ITSM, Service Portal and ITOM solutions for enterprise clients. The role blends deep platform expertise with client‑facing workshops, integration work, and mentorship of junior developers, all in a remote‑first setting.

Role Snapshot

• Senior ServiceNow Consultant
• Remote (India)
• ITSM & ITOM expertise
• Client workshops & demos
• Solution customization & integration
• Mentor junior developers
• Agile delivery

Must-Have Requirements

• ServiceNow platform
• ITSM
• ITOM (Discovery, CMDB, HAM)
• Service Portal
• Integration (REST, SOAP, MID Server)
• Scripting (Business Rules, Script Includes, UI Policies, Client Scripts)
• Strong communication skills
• ServiceNow platform development
• ITSM & ITOM implementation

Nice-to-Have Signals

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
• Experience with HRSD or GRC modules
• HRSD or GRC module experience
• ServiceNow certifications

Work Setup

• Location: Gurugram, India
• Work mode: REMOTE
• Remote scope: UNSPECIFIED

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility details
• Travel requirements
• Shift requirements

What You'll Likely Work On

• Translate client requirements into user stories and development tasks
• Customize and configure ServiceNow ITSM, Service Portal, and ITOM applications
• Lead workshops, demos, and client meetings to capture needs
• Build integrations and custom Service Portals using REST, SOAP, and MID Server
• Maintain Discovery processes and CMDB data quality
• Develop, review, and optimize scripts, business rules, and UI policies
• Collaborate with cross‑functional teams and mentor junior developers
• Participate actively in Agile sprints and backlog grooming

Good Fit If You Have

• Experience with HRSD or GRC modules (preferred)
• ServiceNow certifications (preferred)
• Comfortable working in Agile teams