Technical Account Manager - Retail, Travel, Logistics

Ovii's Interpretation of the Role

The Technical Account Manager partners with retail, travel, logistics and manufacturing customers to drive adoption of UiPath’s automation and agentic AI platform. You will act as a trusted technical advisor, translating AI concepts into measurable business outcomes while guiding customers through platform upgrades, design reviews and health checks.

Role Snapshot

• Technical Account Management
• AI‑enabled automation advisory
• Customer success for retail & travel
• Platform adoption & expansion
• Solution design & health checks
• Cross‑functional stakeholder collaboration

Must-Have Requirements

• .NET / C# / C++ / Java / Python / PowerShell
• AI/LLM concepts and agentic automation
• UiPath platform expertise
• English fluency
• Technical customer‑facing role
• Platform adoption and expansion
• AI/LLM technology exposure
• English fluency required

Nice-to-Have Signals

• UiPath Agent Builder, Maestro, AI Center, Document Understanding, Integration Service
• Retail, travel & hospitality, supply chain, manufacturing industry experience
• Cloud certifications (AWS, Azure)
• Bachelor’s degree in Computer Science, Engineering, Information Systems or related field
• Windows & Linux server infrastructure
• Network & IT troubleshooting
• General cloud platform experience (AWS, Azure, GCP)
• Retail, travel, supply‑chain or manufacturing industry background
• UiPath advanced platform capabilities
• AWS Certified Solutions Architect
• Azure Solutions Architect Expert
• Retail
• Travel & Hospitality
• Supply Chain
• Manufacturing

Work Setup

• Location: Toronto, Canada
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: Canada, Toronto, Indiana, United States, Tennessee, Florida, Arkansas, Georgia, Michigan, Texas
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Relocation
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Advise customers on moving from traditional RPA/BPA to agentic automation and AI‑driven workflows
• Drive platform adoption, usage insights and expansion opportunities in partnership with Sales and Customer Success
• Plan and execute infrastructure, installation and upgrade activities, including agent orchestration components
• Conduct design and code reviews, technical health checks, and risk assessments for automation programs
• Collaborate with Product Support and subject‑matter experts to resolve escalated incidents
• Design solutions that integrate automation, AI agents, orchestration and enterprise systems across retail, travel and supply‑chain environments
• Stay current on UiPath’s agentic capabilities and guide customers through new features

Good Fit If You Have

• Strong communication and stakeholder‑management skills
• Analytical problem‑solving with a proactive, self‑motivated attitude
• Diplomacy and poise when handling pressure situations