Technical Account Manager

Ovii's Interpretation of the Role

LiveKit seeks a senior Technical Account Manager to own the technical relationship for strategic voice‑AI accounts, guide architecture decisions, and act as the customer’s voice inside LiveKit. The role is remote, full‑time, and focuses on driving product adoption and executive business reviews without sales quota pressure.

Role Snapshot

• Own technical relationship for strategic accounts
• Drive architecture reviews & design consultations
• Lead executive business reviews
• Coordinate cross‑functional LiveKit team
• Shape new TAM function and playbooks

Must-Have Requirements

• Technical account management / customer‑facing technical experience
• Developer‑platform fundamentals (APIs, SDKs, frameworks, deployment patterns)
• Strong written and verbal communication with engineers and executives
• Technical account management
• Solutions architecture
• Customer‑facing engineering

Nice-to-Have Signals

• WebRTC, SIP, media servers, voice AI infrastructure
• LLM agent systems or voice AI pipelines
• Hands‑on coding in Python, JavaScript/TypeScript, Go
• Open‑source contributions
• Early‑stage startup experience
• Familiarity with real‑time, distributed, developer‑platform systems
• WebRTC / SIP / media server experience
• LLM / voice‑AI pipeline work
• Developer‑tools or infrastructure background

Work Setup

• Location: United Kingdom
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: United Kingdom
• Employment type: Full-Time

Application Requirements

• Walk us through a customer engagement you’re proud of
• Tinker with LiveKit

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility specifics

What You'll Likely Work On

• Own the technical relationship and long‑term outcomes for a portfolio of strategic voice‑AI accounts
• Conduct architecture reviews, model growth trajectories, and guide customers toward scalable solutions
• Deepen product adoption by identifying and closing capability gaps
• Quarterback the LiveKit team—including Developer Success Engineers and Forward Deployed Engineers—to deliver technical solutions
• Translate customer signals into product, pricing, and roadmap feedback
• Lead executive business reviews that tie platform health to business outcomes
• Participate on‑site for major launches, critical escalations, and executive engagements
• Detect expansion opportunities early and hand them to the sales organization

Good Fit If You Have

• Obsessed with customer success and proactive in tracking health
• Trusted technical voice for engineering teams
• Able to shift between deep technical detail and executive‑level context