Technical Account Manager

Ovii's Interpretation of the Role

LiveKit seeks a senior Technical Account Manager to own the technical relationship with its most strategic voice‑AI customers, drive architecture reviews, and translate field signals into product direction. The role coordinates cross‑functional teams, leads executive business reviews, and helps shape the TAM function from the ground up.

Role Snapshot

• Own technical relationships for strategic accounts
• Drive architecture reviews and design consultations
• Coordinate cross‑functional LiveKit teams
• Translate customer feedback into product roadmap
• Lead executive business reviews
• Define and build TAM playbooks

Must-Have Requirements

• Technical account management (8+ years)
• Customer‑facing engineering experience (TAM, Solutions Architect, Sales Engineer, or senior engineering with heavy customer exposure)
• Fluent in API/SDK/platform fundamentals
• Technical account management
• Solutions architecture
• Customer engineering support

Nice-to-Have Signals

• WebRTC / SIP / media‑server knowledge
• LLM agent systems or voice‑AI pipeline experience
• Hands‑on coding in Python, JavaScript/TypeScript, or Go
• Open‑source contribution history
• Early‑stage startup background
• Familiarity with real‑time, distributed, developer‑platform systems
• WebRTC / SIP
• Voice AI pipelines
• Developer tools / infrastructure
• Developer tools
• Infrastructure

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: United States
• Travel: Occasional on‑site visits for launches and executive reviews
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Application Requirements

• Walk us through a customer engagement you're proud of

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Education requirement
• Certifications
• Travel frequency

What You'll Likely Work On

• Maintain long‑term technical ownership of a portfolio of high‑value voice‑AI accounts
• Conduct architecture reviews to model growth and guide scalable implementations
• Identify gaps between customer builds and LiveKit capabilities to deepen adoption
• Orchestrate Developer Success, Forward Deployed, support, and engineering resources for each account
• Channel customer signals into product, pricing, and roadmap decisions
• Lead executive business reviews that tie platform health to business outcomes
• Attend on‑site launches and critical escalations, keeping customer leadership informed
• Spot expansion opportunities early and hand them to the sales organization

Good Fit If You Have

• Hands‑on experience with WebRTC, SIP, or media‑server technologies
• Background building or operating LLM‑driven voice‑AI pipelines
• Coding proficiency in Python, JavaScript/TypeScript, or Go
• Open‑source contributions that demonstrate problem‑solving style
• Early‑stage startup experience where you helped define processes