Technical Account Manager

Ovii's Interpretation of the Role

LiveKit seeks a Technical Account Manager to own the technical relationship for strategic voice‑AI accounts, guiding architecture, adoption, and executive outcomes. The role blends deep technical expertise with executive‑level communication and will shape the TAM function as the team grows.

Role Snapshot

• Own technical relationship for strategic accounts
• Drive architecture reviews & design consultations
• Lead executive business reviews
• Quarterback cross‑functional LiveKit team
• Build playbooks for new TAM function

Must-Have Requirements

• Technical customer‑facing experience (8+ years)
• Developer‑platform fundamentals (APIs, SDKs, frameworks, deployment patterns)
• technical customer‑facing roles
• developer‑platform fundamentals

Nice-to-Have Signals

• WebRTC / SIP / media server / voice AI infrastructure experience
• LLM agent systems or voice AI pipeline experience
• Hands‑on coding in Python, JavaScript/TypeScript, or Go
• Open‑source contributions
• Early‑stage startup experience
• Familiarity with real‑time, distributed, or developer‑platform systems
• WebRTC/SIP/media server experience
• LLM agent systems
• coding in Python/JS/Go
• open‑source contributions
• startup experience

Work Setup

• Location: Ireland
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Ireland
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Travel requirement

What You'll Likely Work On

• Maintain long‑term technical relationship and outcomes for a portfolio of strategic voice‑AI accounts
• Conduct architecture reviews and design consultations to ensure scalable deployments
• Increase product adoption by identifying and closing capability gaps
• Coordinate LiveKit engineers, success engineers, and support to resolve customer issues
• Translate field feedback into product, pricing, and roadmap recommendations
• Lead executive business reviews that tie platform health to business results
• Participate on‑site for major launches and critical escalations
• Define and document TAM engagement playbooks for future hires

Good Fit If You Have

• Obsessed with customer success and proactive in spotting expansion opportunities
• Comfortable shifting between deep technical detail and executive context
• Strong written and verbal communication with engineers and executives