Technical Account Manager

Ovii's Interpretation of the Role

Technical Account Managers at Ambient.ai drive enterprise deployments of a complex AI‑powered security platform, owning outcomes from implementation through renewal and expansion. The role blends deep technical learning with strong customer leadership and cross‑functional stakeholder alignment.

Role Snapshot

• Own end‑to‑end customer outcomes
• Lead deployment, onboarding, and operational rollout
• Partner with security, IT, and leadership stakeholders
• Develop deep platform expertise
• Drive cross‑functional alignment on ambiguous problems
• Build trusted relationships at user and executive levels
• Identify expansion opportunities

Must-Have Requirements

• Excellent written and verbal communication
• customer‑facing technical account management
• enterprise technology implementation

Nice-to-Have Signals

• Enterprise SaaS experience
• Security technology background
• Networking / infrastructure exposure
• AI‑driven product familiarity
• Consulting / transformation experience
• Executive communication
• enterprise SaaS
• security technology
• consulting / transformation

Work Setup

• Location: Redwood City, United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: United States, Redwood City
• Travel: Up to 30% travel
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship

What You'll Likely Work On

• Own post‑sale customer outcomes, guiding renewals and expansion
• Lead customers through deployment, onboarding, testing, training, and rollout
• Collaborate with security, IT, operations, and leadership teams to set goals and success metrics
• Become a platform expert and help customers apply the technology in real environments
• Translate ambiguous technical challenges into clear next steps and align cross‑functional teams
• Cultivate trusted relationships with both day‑to‑day users and executive sponsors
• Gather feedback to influence product, process, and go‑to‑market improvements
• Travel up to 30% for on‑site engagements

Good Fit If You Have

• Enjoys solving complex technical problems for large enterprises
• Thrives on building credibility with both technical and business stakeholders
• Has a strong ownership mindset and can keep programs moving forward