Support Engineer (EMEA - Weekends)

Ovii's Interpretation of the Role

Supabase seeks a remote Support Engineer to deliver fast, developer‑focused assistance on weekends for EMEA customers. The role blends SQL expertise, Linux command‑line skills, and strong communication to resolve billing, implementation, and performance issues.

Role Snapshot

• Remote technical support for developers
• Weekend EMEA shift (Fri‑Mon)
• SQL / PostgreSQL expertise
• Linux/Unix command‑line proficiency
• GitHub Issues & Discussions triage
• Customer communication
• Test case creation (optional)
• JavaScript framework familiarity (bonus)

Must-Have Requirements

• SQL / PostgreSQL
• Linux/Unix command line
• GitHub Issues & Discussions
• English communication
• 3+ years developer support experience
• developer support
• technical customer assistance

Nice-to-Have Signals

• Database administration experience
• Familiarity with React, Vue, Svelte
• Node.js experience
• Computer Science degree
• Testing and test case creation
• database administration
• JavaScript framework familiarity

Work Setup

• Location: Remote, Anywhere
• Work mode: REMOTE
• Remote scope: GLOBAL
• Timezone: Europe, Africa, or Middle East timezones
• Employment type: Full-Time
• Shift: Weekend EMEA shift (Friday‑Monday, 08:00‑18:00 UTC)

Not Specified in JD

• Visa sponsorship
• Salary range
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Respond promptly to support tickets covering billing, pre‑sales, optimization, and implementation queries.
• Triage cases by linking users to documentation, code examples, or escalating to technical/business teams.
• Monitor GitHub Issues, Discussions, and other feedback channels for emerging problems.
• Identify and prototype internal tooling that speeds up support workflows.
• Reproduce bugs, write test cases, and improve test coverage where you have testing experience.

Good Fit If You Have

• 3+ years of developer‑oriented support experience.
• Fluent English and clear written communication.
• Comfortable working weekends on an EMEA‑aligned schedule.
• Strong SQL/PostgreSQL knowledge and Linux command‑line skills.