Support Engineer (AMER - Weekends)

Ovii's Interpretation of the Role

Supabase seeks a remote Support Engineer to deliver fast, developer‑focused assistance on SQL, PostgreSQL, and platform features. The role works a weekend shift covering Americas timezones and partners closely with product and growth teams.

Role Snapshot

• Technical support for developers
• SQL & PostgreSQL troubleshooting
• Weekend shift covering Americas
• Remote‑first, globally distributed
• Issue triage via GitHub
• Collaboration with product & growth

Must-Have Requirements

• SQL / PostgreSQL
• Linux/Unix command line
• English communication
• GitHub Issues & Discussions
• 3+ years developer support experience
• developer support to technical customers

Nice-to-Have Signals

• JavaScript frameworks (React, Vue, Svelte)
• Node.js basics
• Database administration experience
• Computer Science degree
• Testing & test‑case creation
• JavaScript framework familiarity
• database administration background

Work Setup

• Location: Remote
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Timezone: North or South America timezones, covering 16:00‑02:00 UTC
• Employment type: Full-Time
• Shift: 4 × 10‑hour weekend shifts

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Notice period
• Travel requirement
• Security clearance
• Coding test
• Portfolio
• GitHub link requirement
• Writing sample
• Cover letter

What You'll Likely Work On

• Respond promptly to support tickets ranging from billing and pre‑sales to optimization and implementation queries.
• Triages cases by linking users to docs, code samples, or escalating to specialized teams.
• Monitor community feedback channels such as GitHub Issues and Discussions.
• Identify and propose internal tooling improvements to boost support efficiency.
• Reproduce customer issues, build test cases, and enhance test coverage when experienced with testing.

Good Fit If You Have

• Familiarity with popular JavaScript frameworks (React, Vue, Svelte).
• Background in database administration or DBA tasks.
• Computer Science degree or related technical education.
• Experience creating automated tests or test suites.