Support Account Manager

Ovii's Interpretation of the Role

The Support Account Manager at Saviynt ensures customer success by resolving technical issues, managing escalations, and guiding key accounts through onboarding and upgrades. This role blends account stewardship with deep technical support to keep the identity platform running smoothly and customers satisfied.

Role Snapshot

• Key Account Stewardship
• Technical Issue Resolution
• Escalation Management
• Performance Monitoring & Reporting
• Cross‑Functional Collaboration
• Customer Onboarding

Must-Have Requirements

• Strong verbal and written communication
• Problem solving
• Time management
• Customer‑centric mindset
• Analytical skills
• Adaptability
• Team collaboration
• Empathy and patience
• Customer support
• Account management
• Bachelor’s degree in Computer Science, Information Systems, or Cybersecurity

Nice-to-Have Signals

• CISSP, CISM, CISA, or IAM‑related certifications
• Industry certifications
• CISSP
• CISM
• CISA
• IAM‑related certifications

Work Setup

• Location: Bengaluru, India
• Work mode: HYBRID
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Certifications (required)
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Resolve customer cases, manage escalations, and conduct root‑cause analysis to drive issue resolution.
• Maintain strong relationships with key accounts, acting as the primary technical advocate and point of contact.
• Guide new customers through onboarding, plan upgrades, and monitor platform health via performance metrics.
• Collaborate with sales, product, and engineering teams to address needs and improve the identity platform.
• Gather feedback, produce reports, and recommend enhancements to boost security, performance, and customer satisfaction.

Good Fit If You Have

• Empathy and patience when handling frustrated users
• Ability to adapt quickly to changing customer requirements
• Analytical mindset to turn feedback into actionable improvements
• Effective collaboration with cross‑functional teams
• Proactive outreach to anticipate and address customer needs