Strategic Customer Success Manager

Ovii's Interpretation of the Role

The Strategic Customer Success Manager partners with banks, credit unions and fintechs to drive fraud‑prevention outcomes. You’ll own strategic accounts, lead onboarding, and continuously advise clients on risk solutions while collaborating across sales, data science and product teams.

Role Snapshot

• Strategic account ownership
• Fraud domain expertise
• Customer onboarding & training
• Consultative solution advising
• Cross‑functional collaboration
• US‑based remote work

Must-Have Requirements

• Fraud domain expertise
• Customer relationship management
• Onboarding & training
• Cross‑functional collaboration
• Travel readiness (up to 15%)
• Customer success / account management
• Must be legally authorized to work in the United States
• Must reside in the United States

Nice-to-Have Signals

• Salesforce
• Salesloft
• Salesforce experience
• Salesloft experience

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Travel: Up to 15% travel for client visits and conferences
• Employment type: Full-Time

Eligibility Gates

• Work authorization: US work authorization required
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Relocation assistance

What You'll Likely Work On

• Own and grow strategic relationships with banks, credit unions and fintech partners
• Develop deep expertise in fraud detection and SentiLink’s identity solutions
• Lead onboarding activities including dashboard training, account setup and usage recommendations
• Conduct regular post‑onboarding reviews to share performance data, product updates and renewal discussions
• Provide consultative advice on partners’ fraud challenges, recommending solutions inside or outside the product suite
• Set business goals with each client and create execution plans to meet targets
• Partner with Sales throughout pre‑ and post‑sales cycles
• Collaborate with Data Science, Product, Fraud Intelligence and Engineering to keep a customer‑centric focus

Good Fit If You Have

• Enjoys deep technical learning in fraud and identity risk
• Thrives in a consultative, solution‑focused selling environment
• Comfortable traveling to client sites and industry events