Staff Technical Customer Success Manager

Ovii's Interpretation of the Role

The Staff Technical Customer Success Manager partners with enterprise customers to drive adoption of Kong’s API and AI platform. You’ll coach customers through their lifecycle, design AI‑enabled integration plans, and build reusable tooling that scales success. The role sits on the CX team and works closely with sales, product, and engineering.

Role Snapshot

• Technical customer success leadership
• Enterprise portfolio management
• AI & API solution advocacy
• Cross‑functional collaboration with sales & product
• Tooling & process innovation
• Subject‑matter expert on Kong platform

Must-Have Requirements

• API & microservices architecture
• Cloud‑native technologies (Containers, Kubernetes, Microservices)
• DevOps, CI/CD, Cloud Computing IaaS
• Customer‑facing experience in SaaS/Open‑Source/Infrastructure software
• Strong communication and stakeholder management
• customer‑facing technical environments
• cloud‑native platforms

Nice-to-Have Signals

• Builder mentality
• Passion for Kong technology
• Self‑starter with strong organization

Work Setup

• Location: California, United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: United States, California, United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Travel
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Coach customers throughout their lifecycle and align with CX team goals
• Define adoption plans and post‑sales engagement strategies
• Partner with sales and product to maximize solution value for customers
• Create AI‑ and API‑optimized visions and roadmaps for client initiatives
• Design and build reusable tooling and automated processes for scale
• Lead technical projects that showcase Kong’s platform capabilities
• Develop deep expertise on Kong products and translate it into real‑world use
• Collaborate with peers, business partners, and cross‑functional groups

Good Fit If You Have

• Builder mentality – enjoys solving complex problems
• Passionate about cloud‑native and API technologies
• Self‑starter with strong organizational skills