Staff Product Manager – Voice AI

Ovii's Interpretation of the Role

The Staff Product Manager – Voice AI will own the vision, roadmap, and delivery of HighLevel’s AI‑driven voice agent platform. You’ll partner with engineering, design, and go‑to‑market teams to build reliable inbound and outbound voice experiences for SMBs and agencies. The role demands deep product judgment in AI, telephony, and workflow automation within a high‑volume SaaS environment.

Role Snapshot

• Own VoiceAI product vision & roadmap
• Drive inbound & outbound voice AI features
• Partner with engineering on telephony & LLM integration
• Define success metrics & analytics
• Lead cross‑functional launches and go‑to‑market
• Ensure compliance, quality, and reliability

Must-Have Requirements

• Product management experience (8‑12 years)
• AI‑driven product ownership
• Voice AI / telephony expertise
• Technical fluency with LLMs, APIs, and data pipelines
• Workflow automation and CRM integration experience
• Complex B2B SaaS product ownership
• AI‑driven user experiences

Nice-to-Have Signals

• Twilio or similar telephony platform experience
• Speech‑to‑text / text‑to‑speech knowledge
• Building AI agents or virtual receptionists
• Experience in appointment‑heavy verticals (home services, healthcare, etc.)
• Marketplace/template or developer platform background
• Usage‑based pricing or AI cost‑management experience
• Familiarity with product performance metrics (latency, completion rate, etc.)
• Exposure to RAG / knowledge retrieval techniques
• Voice AI, contact‑center, telephony
• Workflow automation platforms

Work Setup

• Location: India, India
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: India
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Define and execute the product roadmap for inbound and outbound VoiceAI capabilities
• Translate agency and SMB use cases into clear PRDs, user stories, and measurable success metrics
• Collaborate with engineering on telephony architecture, LLM behavior, latency, and scalability
• Work with design to simplify agent setup, testing, prompt management, and performance reporting
• Build deep integrations with contacts, calendars, workflows, payments, knowledge base, and AI Employee
• Own compliance‑sensitive decisions around consent, KYC, call recording, and abuse prevention
• Instrument product health metrics such as activation, booking rate, escalation rate, and cost per outcome
• Partner with product marketing, support, and account teams to drive adoption, revenue, and retention

Good Fit If You Have

• Strong product judgment for AI‑driven experiences where reliability and latency matter
• Hands‑on technical fluency to discuss LLMs, APIs, and telephony with engineers
• Experience building products for agencies, local businesses, or high‑call‑volume verticals