Staff platform Support Engineer

Ovii's Interpretation of the Role

The Staff Platform Support Engineer ensures 24x7 reliability of Saviynt's Identity Cloud, focusing on network layer setup, troubleshooting, and operational ownership. The role blends deep networking expertise with customer‑facing communication and team leadership in a hybrid Bengaluru setting.

Role Snapshot

• Platform reliability
• Network infrastructure ownership
• Customer incident leadership
• Cloud networking support
• Technical documentation
• Team mentorship

Must-Have Requirements

• Network troubleshooting
• AWS & Azure networking
• VPN / IPsec
• Firewalls & security policies
• Packet capture (Wireshark)
• TCP/IP, BGP, routing
• Linux networking commands
• CCNA / CCNP certification
• Bachelor's degree in network engineering, computer science, IT or related field
• Networking support
• Cloud networking
• Bachelor's degree in network engineering, computer science, information technology, or related field
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Bachelor's degree in relevant field
• CCNA or CCNP certification
• Hybrid work location in Bengaluru

Nice-to-Have Signals

• Kubernetes knowledge
• Kubernetes

Work Setup

• Location: Bengaluru, India
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Lead Sev1 incident response, own operational control of customer incidents and service requests
• Troubleshoot complex network issues using packet capture, TCP/IP analysis, and cloud networking tools
• Design, configure, and maintain VPN, IPsec, VPC/VNet, routing, and firewall policies in AWS and Azure
• Review customer network architectures and propose solutions compatible with Saviynt’s tech stack
• Collaborate with development and cloud engineering teams to resolve application‑network performance problems
• Produce and publish SOPs, RCA reports, and detailed network documentation
• Mentor and guide engineers, acting as lead or acting lead for incident handling

Good Fit If You Have

• Enjoys leading high‑severity (Sev1) incidents and driving team coordination
• Strong customer‑facing communication and ability to explain technical issues clearly
• Proactive documentation and knowledge‑sharing mindset
• Comfortable mentoring engineers and fostering collaboration across functions