Staff Customer Success Manager (Nordics & Benelux)

Ovii's Interpretation of the Role

The Staff/Senior Customer Success Manager will own strategic post‑sales engagements for Nordics & Benelux customers, driving adoption, expansion and risk mitigation. The role blends deep product knowledge of Kong’s API/AI platform with executive‑level relationship management to deliver measurable business value.

Role Snapshot

• Strategic customer success ownership
• Multi‑customer portfolio management
• Renewal & forecasting partnership
• Executive‑level stakeholder engagement
• Data‑driven health monitoring

Must-Have Requirements

• Data analytics & visualization tools (Tableau, Salesforce, Clari, Hex)
• Knowledge of Kong platform components (API Gateway, AI Gateway, Mesh Manager, Dedicated Cloud Gateway)
• Strategic customer success
• Managing multiple customers simultaneously
• Renewal and expansion execution

Work Setup

• Location: Netherlands, Netherlands
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Travel
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Create and execute comprehensive success plans that align use cases, roadmaps and business outcomes.
• Lead value‑based engagements to demonstrate Kong’s impact on customer operations.
• Map customer organizations, build influence charts and identify key champions and decision‑makers.
• Leverage partner ecosystems to uncover new personas and expand stakeholder alignment.
• Monitor health and risk using utilization metrics and tools such as Tableau, Salesforce, Clari and Hex.
• Run executive QBRs/EBRs that clearly articulate platform value in the context of customer goals.
• Articulate the unique benefits of Kong’s Dedicated Cloud Gateway, API Gateway, AI Gateway and Mesh Manager.
• Collaborate with account teams on renewals, forecast timelines, surface cross‑sell opportunities and maintain SFDC hygiene.

Good Fit If You Have

• Strong customer‑obsession and resilience in overcoming setbacks.
• Curious, active‑listening approach that uncovers root causes.
• Collaborative mindset focused on shared company goals.