Sr. UX Researcher

Ovii's Interpretation of the Role

The Senior UX Researcher will elevate usability, consistency, and overall experience across HighLevel’s product suite. Working remotely, you’ll partner with product, engineering, and design teams to conduct research, competitive audits, and build design‑system standards that drive data‑informed product decisions.

Role Snapshot

• Senior‑level UX research
• Remote full‑time
• Product ecosystem focus
• Cross‑functional partnership
• Design‑system contribution
• Data‑driven insights

Must-Have Requirements

• User research methods (usability testing, competitive analysis, UX audits)
• Design system contribution
• Wireframing/journey mapping
• UX research
• product design
• user‑centered design

Work Setup

• Location: United States, United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Identify usability gaps and proactively improve key product surfaces
• Conduct competitive research and translate findings into actionable recommendations
• Partner with product managers and designers to shape user flows and embed UX fundamentals early
• Synthesize feedback from support tickets, usability tests, and analytics to surface pain points
• Contribute to design systems, pattern libraries, and scalable best‑practice guidelines
• Define research hypotheses, structure studies, and turn findings into clear product direction
• Produce UX artifacts such as wireframes, journey maps, and experience audits
• Advocate for users by grounding decisions in real needs and behaviors

Good Fit If You Have

• Strong customer and product intuition
• Experience with SaaS or platform products
• Ability to balance detailed interaction work with strategic market insight