Job Description
Ovii's Interpretation of the Role
Senior Manager leading a team of fraud analysts in a fast‑growing fintech. Owns end‑to‑end fraud investigation, stakeholder coordination and regulatory compliance while driving operational efficiency.
Role Snapshot
- Lead 9‑10 fraud analysts
- Oversee fraud investigations and case decisions
- Coordinate with banks, vendors and law‑enforcement
- Drive process automation and SOP enhancements
- Ensure RBI, AML/KYC and NPCI compliance
- Monitor SLA, CSAT, AHT and other performance metrics
Must-Have Requirements
- Fraud investigation
- Team leadership
- Stakeholder management
- Regulatory compliance
- CRM/ticketing platforms
- Advanced Excel & PowerPoint
- Communication & coaching
- Fraud investigations
- AML/KYC compliance
- Banking or fintech operations
- Bachelor's degree in any discipline
Nice-to-Have Signals
- Digital banking fraud knowledge
- AI‑driven fraud monitoring
- Process improvement & automation
- Digital banking payment systems
- MBA or equivalent postgraduate qualification
- Digital Banking
Work Setup
- Location: Bengaluru, India
- Work mode: ONSITE
- Employment type: Full-Time
Eligibility Gates
- Visa sponsorship: unknown
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Notice period
- Travel requirements
- Security clearance
- Coding test
What You'll Likely Work On
- Lead and mentor a team of fraud analysts handling calls, emails and chats
- Investigate suspicious transactions, account freezes and financial‑crime alerts using internal monitoring tools
- Review and decide on account restrictions, unfreezing, lien removal and closures per policy and regulator guidance
- Collaborate with partner banks, vendors, compliance, risk, product, operations and law‑enforcement agencies
- Own operational KPIs such as SLA, CSAT, FRT, AHT and TAT, conducting quality audits and coaching sessions
- Create and continuously improve SOPs, knowledge articles and fraud‑support workflows
- Produce MIS dashboards, trend reports and management presentations on fraud activity
- Identify automation opportunities and lead initiatives to reduce manual effort and boost accuracy
Good Fit If You Have
- Experience in digital banking payment systems (UPI, IMPS, NEFT/RTGS)
- Familiarity with AI‑driven fraud monitoring tools
- Background in high‑volume customer support environments
Skills
- Fraud investigation & prevention
- Team leadership & people management
- Stakeholder management
- Regulatory compliance (RBI, AML/KYC, NPCI)
- CRM / ticketing platforms (Freshdesk, Jira, Salesforce, Ozonetel)
- Advanced Excel & PowerPoint reporting
- Process improvement & automation
- Digital banking fraud knowledge (UPI, IMPS, NEFT/RTGS, card fraud)