Sr. Customer Success Manager, Mumbai

Ovii's Interpretation of the Role

The Sr. Customer Success Manager will own and expand strategic SaaS accounts in Mumbai, driving renewals, retention and new business growth while ensuring successful product delivery. The role requires strong client communication, problem‑solving and the ability to thrive in a fast‑paced startup environment.

Role Snapshot

• Strategic account ownership
• Renewal & retention focus
• Client onboarding & delivery
• Cross‑functional coordination
• Escalation handling
• Marketing communication liaison

Must-Have Requirements

• Customer Success experience (3‑4 years)
• SaaS/PaaS background
• Outstanding communication
• Problem‑solving
• Negotiation
• Customer Success
• SaaS/PaaS
• Bachelor’s degree
• Master’s degree

Work Setup

• Location: Mumbai, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Travel requirement
• Coding test

What You'll Likely Work On

• Own and grow a portfolio of strategic accounts through farming and hunting initiatives
• Manage renewals, retention and monitor client usage of Signzy products
• Drive marketing communications and campaigns to educate clients on new features
• Serve as the primary point of contact for customers and internal teams
• Ensure timely delivery of solutions aligned with client objectives
• Assist with high‑severity requests and issue escalations
• Coordinate invoicing and related requirements with cross‑functional teams

Good Fit If You Have

• 3‑4 years experience in a Customer Success or similar SaaS role
• Outstanding communication and interpersonal abilities
• Proven problem‑solving and negotiation capabilities