Sr. Coupa Pay Success Manager - 11600

Ovii's Interpretation of the Role

The Senior Coupa Pay Success Manager partners with strategic enterprise customers to accelerate adoption of virtual cards, digital payments, and working‑capital solutions. The role blends deep payments domain knowledge with strong client‑management and technical demonstration skills to deliver measurable business outcomes.

Role Snapshot

• Drive adoption of Coupa Pay solutions
• Own customer success strategy for strategic accounts
• Collaborate with internal teams and external partners
• Analyze usage data and report ROI
• Deliver platform demos and training
• Travel to customer sites as needed

Must-Have Requirements

• Payments domain expertise
• Customer relationship management
• Technical understanding of Coupa platform
• Payments
• Systems applications
• Customer success

Nice-to-Have Signals

• Experience with SaaS platforms
• Experience with Coupa BSM or similar procurement software
• Familiarity with Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, SAP
• Experience configuring and delivering software demonstrations
• SaaS experience
• Coupa BSM experience
• SaaS

Work Setup

• Location: Austin, United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Travel: Occasional travel to customer sites
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Relocation
• Security clearance
• Background check

What You'll Likely Work On

• Develop and execute adoption plans for large, strategic customers
• Lead cross‑functional teams—including Coupa partners and internal colleagues—to deliver the plan
• Set measurable success goals linked to customers’ business objectives
• Provide product demonstrations, training, and ongoing support
• Analyze and report on payment‑related opportunities and ROI
• Build trusted relationships through strategic conversations and best‑practice guidance
• Occasionally travel to customer sites for in‑person engagements

Good Fit If You Have

• 10+ years of experience in payments or systems applications
• Proven client‑management and consulting background with enterprise accounts
• Strong written and verbal communication skills