Sr. Account Manager - Retail

Ovii's Interpretation of the Role

The Senior Account Manager will own the strategic planning and day‑to‑day delivery for a key retail client, acting as the primary liaison across Kobie’s internal teams. The role blends marketing expertise, project coordination, and data‑driven insight to drive loyalty program success while working remotely full‑time.

Role Snapshot

• Senior Account Manager
• Retail client focus
• Remote full‑time
• Strategic account planning
• Cross‑functional coordination
• Loyalty program optimization

Must-Have Requirements

• Understanding of general marketing principles
• Project management and planning skills
• Strategic and tactical multi‑channel marketing
• Data analysis and financial business fundamentals
• marketing or loyalty industry experience
• general marketing principles
• Bachelor’s degree in marketing or related field

Nice-to-Have Signals

• Promotional and CRM experience
• Familiarity with Google Analytics, Jira, Workfront, SharePoint
• SaaS platform experience
• Retail industry experience
• CRM experience
• SaaS experience
• Marketing
• Loyalty

Work Setup

• Location: St. Petersburg, United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Travel requirement
• Security clearance
• Coding test

What You'll Likely Work On

• Serve as the primary point of contact for the client, handling daily communications and issue escalation
• Develop and execute 90‑day account plans, including weekly check‑ins, executive briefings, and EBRs
• Create and maintain account roadmaps, technical specifications, and deliverables to ensure on‑time, high‑quality execution
• Collaborate with internal product, technology, and operations teams to optimize loyalty program components such as earn‑rule configuration and bonus offers
• Prepare client‑facing materials—agendas, reports, presentations, and updates—to keep stakeholders informed and aligned
• Track project timelines, resource allocation, and invoicing while reviewing financial billing for accuracy

Good Fit If You Have

• Proactive communicator who anticipates client needs
• Comfortable navigating fast‑paced, multi‑project environments
• Enjoys translating marketing strategy into actionable program initiatives