Specialist Solutions Engineer - Managed Services

Ovii's Interpretation of the Role

The Specialist Solutions Engineer – Managed Services partners with customers to design, price, and deliver integrated managed‑services offerings. You’ll lead discovery, craft proposals, and collaborate with delivery and account teams to ensure seamless hand‑offs and ongoing service improvement.

Role Snapshot

• Pre‑sales solution design for managed services
• Customer discovery and scoping
• Proposal and pricing development
• Cross‑functional collaboration with delivery and account teams
• Opportunity expansion through renewals and cross‑sell

Must-Have Requirements

• Enterprise infrastructure and cloud services design
• Managed services solution design
• Customer‑facing communication and documentation
• Discovery and scoping of managed services engagements
• Proposal and pricing development
• enterprise infrastructure
• cloud services
• managed services

Nice-to-Have Signals

• Industry‑recognized certifications
• Pricing and scoping outcome‑based service designs
• Familiarity with Microsoft 365 suite managed operations
• Backup platforms and observability tools
• ITSM integration and runbook creation
• industry certifications
• outcome‑based pricing and scoping
• Industry‑recognized certifications from relevant vendors
• Microsoft 365 suite

Work Setup

• Location: Seattle, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Travel: up to 10% travel for internal events, vendor conferences, and on‑site customer meetings
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Education requirement

What You'll Likely Work On

• Engage customers to uncover business challenges and define managed‑services requirements
• Lead discovery and scoping sessions covering infrastructure, cloud, networking, storage, VDI, and security operations
• Design outcome‑based support models with 24x7 monitoring, incident/change handling, and continual improvement
• Define service boundaries, onboarding activities, tooling needs, and ITSM workflow integration
• Create client‑facing proposals, service descriptions, pricing inputs, and solution summaries
• Collaborate with delivery, client success, project, and account teams to validate supportability and align presales design with operations
• Present solutions, answer technical questions, and explain SLA/SLO frameworks and governance cadence
• Identify expansion opportunities via renewals, cross‑sell, and new service towers

Good Fit If You Have

• Industry‑recognized certifications are preferred
• Experience pricing and scoping outcome‑based managed services is a plus
• Familiarity with backup platforms, observability tools, and automated escalation workflows
• Willingness to travel up to 10% for customer meetings and events