Software Engineer - Product Support & Implementation

Ovii's Interpretation of the Role

We need a Software Engineer who bridges production stability and customer implementation, writing and deploying production‑grade code while handling night‑shift L2 issues. The role blends deep debugging of Python/Django services with automation of recurring fixes and clear communication back to support.

Role Snapshot

• Production bug resolution
• Customer implementation work
• Night‑shift L2 on‑call
• Full‑stack Python/Django
• Automation of repeat fixes
• Bridge between support and product

Must-Have Requirements

• Python
• Django
• SQL/MySQL
• React (basic tracing)
• Celery or equivalent
• AI debugging tools (Claude, Cursor, etc.)
• Solid debugging fundamentals
• Willingness to work US business hours night shift
• production system development
• startup environment
• Must be able to work night shift covering US business hours

Nice-to-Have Signals

• On‑call/incident response exposure
• Logging/monitoring tools (Sentry, Datadog)
• REST API / third‑party integration
• Basic cloud/infra familiarity
• Direct customer‑facing communication
• on‑call/incident response
• logging & monitoring
• REST API integration
• cloud/infra basics

Work Setup

• Location: Bangalore, India
• Work mode: HYBRID
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: India
• Timezone: Night shift (8:00 PM – 4:00 AM IST) covering US business hours
• Employment type: Full-Time
• Shift: Night shift covering US business hours

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details beyond India
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Investigate and resolve production bugs escalated from Customer Support
• Own end‑to‑end customer implementation tasks such as integrations and data mapping
• Carry L2 on‑call duties during the night‑shift window covering US business hours
• Write, review, and deploy code fixes using the team’s standard workflow
• Document fixes and resolutions for internal knowledge sharing
• Identify recurring bug patterns and surface them to core engineering
• Create scripts or self‑serve tools to automate repetitive fixes
• Provide clear status updates for the support team to communicate with customers

Good Fit If You Have

• Enjoys deep technical debugging and tracing issues across stack
• Comfortable working night‑shift hours aligned with US time zones
• Proactive about turning manual work into automated solutions