ServiceNow Project Manager

Ovii's Interpretation of the Role

The ServiceNow Project Manager leads technical projects end‑to‑end, coordinating Agile and Waterfall teams while serving as the single point of control for multiple initiatives. The role drives delivery success, manages client expectations, and uncovers revenue opportunities within the enterprise service management domain.

Role Snapshot

• End‑to‑end technical project ownership
• Agile/Scrum coaching and maturity assessment
• Risk, issue, and budget management
• Client and vendor stakeholder coordination
• Revenue‑opportunity identification

Must-Have Requirements

• PMP certification
• Agile/Scrum practices
• Waterfall methodology
• PMBOK knowledge
• Project management software proficiency
• Budget and timeline management
• Risk and issue mitigation
• Strong verbal and written communication
• medium to high risk, high complexity, high client visibility projects
• Agile and Waterfall project delivery
• PMP

Nice-to-Have Signals

• Knowledge of AHEAD's products and services
• Experience with Salesforce or FinancialForce

Work Setup

• Location: India, India
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: India
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Travel requirements
• Security clearance
• Coding test

What You'll Likely Work On

• Guide project teams and client organizations in Agile/Scrum adoption and maturity
• Facilitate decision‑making, conflict resolution, and transparent communication across teams
• Develop, execute, and track comprehensive project plans, scopes, schedules, and budgets
• Identify, allocate, and monitor resources while analyzing utilization for future needs
• Manage client expectations, uncover additional service revenue, and ensure delivery satisfaction
• Coordinate vendor/sub‑contractor tasks and verify deliverables
• Conduct project closures, post‑implementation reviews, and continuous‑improvement recommendations

Good Fit If You Have

• Enjoys servant‑leadership style and empowering self‑organizing teams
• Strong analytical, problem‑solving, and conflict‑management abilities
• Comfortable communicating with executive‑level clients and internal stakeholders