Service Desk Engineer

Ovii's Interpretation of the Role

The Service Desk Engineer provides first‑ and second‑level IT support for Axi’s trading business, handling user requests, hardware/software issues, and security incidents. The role works within a 24/7 SOC team and ensures infrastructure reliability while meeting SLA expectations.

Role Snapshot

• First/second‑level IT support
• 24/7 SOC incident handling
• Hardware & software provisioning
• Microsoft technology expertise
• Customer‑focused service

Must-Have Requirements

• IT support / service desk experience
• Strong knowledge of Microsoft technologies (Windows, Defender, Intune, Office 365, Azure, Exchange)
• Hands‑on hardware troubleshooting (laptops, desktops, peripherals, phone systems)
• Familiarity with service‑desk tools, ticketing systems, and ITIL practices
• IT support or service desk experience
• Must have appropriate rights and documentation for employment in Cyprus

Nice-to-Have Signals

• Good understanding of security operations (SOC exposure is a plus)
• Security operations (SOC) exposure

Work Setup

• Location: Limassol, Cyprus
• Work mode: ONSITE
• Employment type: Full-Time
• Shift: Flexible, occasional weekend work

Eligibility Gates

• Work authorization: Must have appropriate rights and documentation for employment in Cyprus
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Serve as the primary contact for technical inquiries, delivering 1st and 2nd level support.
• Maintain office networks, staff laptops, telephone systems, and related infrastructure.
• Diagnose, resolve, and document IT incidents, requests, and tasks.
• Install, configure, and update hardware and software, including Windows, macOS, and MS 365 suite.
• Collaborate with the Technology Operations team for changes, upgrades, and normal operations.
• Handle security‑related incidents as part of the 24/7 SOC team.
• Manage software and hardware asset inventories and ensure compliance with standards.
• Provide timely ticket acknowledgment, set user expectations, and meet SLA targets.

Good Fit If You Have

• Security operations (SOC) exposure is a plus.
• Willingness to work flexible hours and occasional weekends.
• Strong communication and teamwork orientation.