Senior Trade Support Analyst

Ovii's Interpretation of the Role

Senior Trade Support Analyst delivering Level‑1 client assistance, algorithm monitoring, and transaction‑cost analysis for a SaaS trading platform in Bengaluru.

Role Snapshot

• Level‑1 client support (phone, chat, email)
• Real‑time execution algorithm monitoring
• Transaction Cost Analysis
• Issue triage across systems, brokers and vendors
• Coordination with engineering and infrastructure teams

Must-Have Requirements

• Strong interpersonal communication
• Attention to detail
• Self‑starter mindset
• Availability for 3 am‑11 am IST shift
• Financial industry or trading exposure
• Trade support and algorithm monitoring
• Bachelor's degree or equivalent

Nice-to-Have Signals

• SQL
• Python
• Finance/Economics/Mathematics/Computer Science background
• Financial industry or trading experience
• Networking knowledge
• FIX protocol knowledge
• SQL / Python programming
• Networking and FIX protocol familiarity
• Concentration in Finance, Economics, Mathematics, or Computer Science

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Timezone: 3 am‑11 am IST shift
• Employment type: Full-Time
• Shift: 3 am‑11 am IST weekly rotational shift

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Certifications
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Provide Level‑1 phone, chat and email support to trading clients
• Monitor execution algorithms and intervene to mitigate trading risk
• Troubleshoot connectivity and order‑flow issues in real time
• Explain algorithm functionality and assist with product customization
• Perform transaction‑cost analysis and order‑level troubleshooting
• Execute QA of internal trading tools, document findings, and coordinate releases
• Collaborate with infrastructure, software engineering, brokers and vendors for deployments and issue resolution
• Support client onboarding, account creation and ongoing relationship management

Good Fit If You Have

• Thrives in fast‑paced, high‑pressure technology environments
• Demonstrates strong problem‑solving and multitasking abilities
• Enjoys working independently while contributing to a collaborative team