Senior Technical Program Manager, Security - Mexico

Ovii's Interpretation of the Role

JumpCloud seeks a senior technical program manager to own and evolve AI‑augmented program management for its Security organization. The role drives standards, capacity planning, reporting and AI system partnership while operating remotely from Mexico.

Role Snapshot

• Senior Technical Program Manager
• Security organization
• AI‑augmented program management
• Remote (Mexico)
• Full‑time
• Jira & Confluence expert
• Stakeholder partnership

Must-Have Requirements

• Program or project management (6+ years)
• AI‑augmented program management experience
• Deep fluency with Jira and Confluence
• Excellent written communication
• Judgment and decision‑making without full information
• Ability to push back constructively
• Program management
• AI‑augmented workflow
• Security organization context
• Must be located in and authorized to work in Mexico

Nice-to-Have Signals

• Prior experience in security, infrastructure or platform engineering
• Security domain
• Infrastructure or platform engineering
• Infrastructure
• Platform Engineering

Work Setup

• Location: Mexico City, Mexico
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Mexico
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must be authorized to work in Mexico
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Equity
• Bonus
• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample

What You'll Likely Work On

• Define and enforce a single operating standard across all security projects, ensuring consistent ownership, scope and status tracking.
• Own intake and triage of security requests, classify and route them, and train the AI classification system with feedback.
• Produce and edit AI‑generated status briefs, weekly reviews, monthly metrics and quarterly roadmap reports for leadership.
• Maintain a capacity model, flag early slippage, and apply judgment on morale, growth and strategic factors.
• Track interruption work, quantify categories, and propose new projects to reduce unplanned effort.
• Prioritize new work using impact, urgency, dependencies and capacity, incorporating political and strategic context.
• Partner with the AI engineering team as product owner for the program‑management AI system, filing feature requests and shaping output quality.
• Evolve operating standards, gain team buy‑in and roll out updates; represent the security program function across the company.

Good Fit If You Have

• Passionate about AI as a force multiplier, not a replacement.
• Comfortable making decisions with incomplete information.
• Enjoys serving the security team as an internal customer.