Job Description
Ovii's Interpretation of the Role
Kapture CX seeks a Senior Program Manager to own and expand strategic enterprise customer programs. The role drives end‑to‑end delivery, cross‑functional collaboration, and measurable business outcomes for global brands.
Role Snapshot
- Senior Program Manager
- Enterprise program ownership
- Cross‑functional collaboration
- Stakeholder advisory
- Governance & risk oversight
- Customer success focus
Must-Have Requirements
- Program planning & execution
- Stakeholder management
- Governance & risk management
- Influencing without authority
- Data‑driven reporting
- Enterprise SaaS delivery knowledge
- Strong communication
- Program Management
- Customer Success
- Consulting
- Implementation
Nice-to-Have Signals
- Enterprise SaaS implementation experience
- Global customer program experience
- CX/CRM/Contact Center platform knowledge
- Account growth or renewal exposure
- High‑growth startup or fast‑paced tech background
- Enterprise SaaS implementations
- Global customer programs
- CX/CRM platforms
Work Setup
- Location: Bengaluru, India
- Work mode: ONSITE
- Employment type: Full-Time
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Education requirement
- Certifications
- Relocation
- Notice period
- Travel
- Security clearance
- Coding test
- Portfolio
- GitHub
- Writing sample
- Cover letter
What You'll Likely Work On
- Lead end‑to‑end delivery of strategic enterprise programs against defined milestones and outcomes
- Build and maintain trusted advisor relationships with senior enterprise stakeholders
- Coordinate product, engineering, customer success, support and business teams to ensure seamless execution
- Monitor program health, risks, dependencies and escalations, driving proactive resolution
- Conduct governance reviews, executive business reviews and regular customer communications
- Identify and implement process optimization, automation and operational‑excellence initiatives
- Partner with Customer Success and Sales to uncover expansion opportunities and support account growth
Good Fit If You Have
- Proven ability to influence cross‑functional teams without direct authority
- Experience in high‑growth SaaS or technology environments
- Comfort with data, metrics and operational reporting to guide decisions
Skills
- Program planning & execution
- Stakeholder management
- Governance & risk management
- Influencing without authority
- Data‑driven reporting
- Enterprise SaaS delivery knowledge
- Strong communication