Senior Operations Manager, Infrastructure

Ovii's Interpretation of the Role

The Senior Operations Manager, Infrastructure will own and scale high‑impact workflow automation across healthcare claim and payment processes. You’ll design data‑driven solutions using SQL, APIs, scripts and LLM tools while partnering with product, engineering, and account teams to deliver measurable operational outcomes.

Role Snapshot

• Lead end‑to‑end workflow automation
• Own high‑impact operational processes
• Design data‑driven solutions
• Collaborate across product, engineering, and account teams
• Drive measurable productivity and financial outcomes
• Build dashboards and reporting pipelines

Must-Have Requirements

• SQL
• operations
• consulting
• data‑heavy roles

Nice-to-Have Signals

• API integration
• Python scripting
• LLM‑enabled automation
• Zapier/Retool (no‑code automation)
• Healthcare operations / claims experience
• healthcare operations
• claims/billing systems
• healthcare

Work Setup

• Location: Mountain View, United States
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Own and scale key client workflow verticals from discovery through deployment
• Design and implement automated solutions using SQL, APIs, scripts, and LLM‑based tools
• Partner with product, engineering, and account management to shape roadmap and deliver solutions
• Build dashboards and reporting pipelines to monitor productivity, quality, and financial impact
• Identify bottlenecks, diagnose root causes, and automate fixes
• Manage complex projects end‑to‑end in a fast‑changing environment

Good Fit If You Have

• 3+ years in operations, consulting, or data‑heavy roles at a tech or fast‑paced startup
• Strong systems‑thinking and problem‑solving mindset
• Comfortable working autonomously in ambiguous environments
• Healthcare claims or billing experience is a plus
• Experience building API‑driven or LLM‑enhanced workflows is a plus