Senior Operations Manager, Enterprise Implementation and Accounts

Ovii's Interpretation of the Role

The Senior Operations Manager leads enterprise implementation and account management for a fast‑growing healthcare SaaS platform. You will own end‑to‑end onboarding, drive operational metrics, and partner across product, engineering, sales, and billing to deliver high‑impact outcomes.

Role Snapshot

• Senior Operations Manager
• Enterprise Implementation Owner
• Account Lifecycle Lead
• Revenue‑Cycle Management Focus
• Cross‑functional Collaboration
• Project Management Expert
• Client Relationship Steward

Must-Have Requirements

• Project management
• SQL
• Excel
• consulting
• investment banking
• operations in SaaS

Nice-to-Have Signals

• Retool
• Google Suite
• Revenue Cycle Management experience
• Revenue Cycle Management

Work Setup

• Location: San Francisco Bay Area, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation assistance
• Travel requirements
• Security clearance

What You'll Likely Work On

• Own the full client onboarding journey, from kickoff to launch, ensuring timely and high‑quality delivery
• Drive operational efficiency and growth initiatives, targeting a 5–10× scale in the next year
• Serve as the primary contact for the largest and most complex accounts, managing relationships and retention
• Escalate and support junior team members on client issues, acting as an escalation point
• Collaborate with product, engineering, sales, billing, and operations to deliver a seamless customer experience
• Lead project management processes, track metrics such as throughput and defect rate, and continuously improve them
• Create and standardize documentation, reporting, and training as the customer base expands

Good Fit If You Have

• Background in consulting, investment banking, or SaaS operations
• Comfort thriving in fast‑paced, autonomous environments
• Strong curiosity, truth‑seeking attitude, and detail‑orientation