Senior Operations Manager, Accounts (West)

Ovii's Interpretation of the Role

The Senior Operations Manager, Accounts (West) leads revenue‑cycle and client‑account operations for Commure, driving process efficiency, metrics, and large‑account relationships. Based onsite in Mountain View, the role partners across product, engineering, sales and billing to scale operations as the business grows.

Role Snapshot

• Senior Operations Manager
• Revenue‑Cycle Management
• Large‑Account Ownership
• Process Optimization
• Cross‑functional Collaboration
• Metrics & Reporting
• Team Mentorship
• On‑site (Mountain View, CA)

Must-Have Requirements

• SQL
• Excel
• Project Management
• Data Analysis
• Process Design
• Stakeholder Management
• Client Relationship Management
• consulting
• investment banking
• fast‑paced SaaS operations
• Must work onsite 5 days per week in Mountain View, CA

Nice-to-Have Signals

• Revenue Cycle Management experience
• Startup experience
• Revenue Cycle Management
• startup experience

Work Setup

• Location: Mountain View, United States
• Work mode: ONSITE
• Travel: 10‑20% travel required
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Drive client growth by optimizing operations and launching new initiatives.
• Define, standardize, and document processes, reporting, and training to support 5‑10x customer scaling.
• Own execution of internal operations projects and monitor key metrics such as throughput and defect rate.
• Collaborate with product, engineering, billing, launch, and account teams to build scalable systems.
• Serve as primary contact for the largest accounts ($1.2‑1.5M ARR) and manage client satisfaction and retention.
• Mentor junior team members and act as an escalation point for their client relationships.
• Travel 10‑20% for client engagements and on‑site implementations.

Good Fit If You Have

• Background in consulting, investment banking, or fast‑paced SaaS operations.
• Comfortable working in ambiguous, high‑autonomy environments.
• Interest in healthcare revenue‑cycle processes.