Senior Operations Manager, Account Operations

Ovii's Interpretation of the Role

The Senior Operations Manager will own end‑to‑end revenue‑cycle processes, drive operational efficiency, and serve as the primary contact for the largest accounts. This high‑visibility role works across product, engineering, sales and account teams to scale operations while leading junior staff and managing client relationships.

Role Snapshot

• Senior Operations Manager
• Revenue Cycle Management
• Client Growth & Retention
• Cross‑functional Collaboration
• Process Design & Optimization
• Team Leadership

Must-Have Requirements

• SQL
• Excel
• Project Management
• Client Relationship Management
• Leadership in client‑facing roles
• Consulting
• Investment Banking
• SaaS Operations

Nice-to-Have Signals

• Revenue Cycle Management knowledge
• Startup experience
• Consulting or investment banking background
• Revenue Cycle Management
• Startup environment

Work Setup

• Location: San Francisco Bay Area, United States
• Work mode: HYBRID
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Travel: 10-20% travel required
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Equity
• Background check

What You'll Likely Work On

• Define and standardize processes, reporting, training and documentation to support 5‑10x customer growth
• Drive operational metrics such as throughput and defect rate
• Own execution of internal operations projects and ensure timely delivery
• Collaborate with product, engineering, billing, sales and account teams to solve complex business problems
• Design scalable systems and workflows that improve efficiency
• Act as primary point of contact for top accounts ($1.2‑$1.5M ARR) and manage client relationships
• Provide escalation support for junior team members and mentor them
• Travel 10‑20% for client engagements and on‑site activities

Good Fit If You Have

• Background in consulting, investment banking, or fast‑paced SaaS operations
• Experience leading client‑facing teams
• Comfort with data analysis using SQL and Excel