Senior Manager, Customer Success Lead – APAC & Middle East

Ovii's Interpretation of the Role

UptimeAI seeks a senior manager to own strategic enterprise accounts across APAC and the Middle East, drive measurable AI‑powered value, and build a high‑performing customer success team. The leader will act as a trusted advisor, coach CSMs, and partner with cross‑functional groups to ensure adoption, retention, and expansion.

Role Snapshot

• Lead strategic enterprise accounts across APAC & Middle East
• Build and coach a high‑performing Customer Success team
• Drive value realization and adoption of AI platform
• Partner with Sales, Product, Engineering and Delivery
• Own regional retention, health and expansion metrics

Must-Have Requirements

• Customer Success Management
• Enterprise SaaS
• Value Consulting
• Executive Stakeholder Management
• Team Leadership & Coaching
• AI/ML platform expertise
• Predictive maintenance / industrial analytics
• Process‑industry domain expertise
• Customer Success leadership
• Process‑industry expertise

Work Setup

• Location: Bangalore, India
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Own a portfolio of strategic enterprise customers in APAC/ME and drive measurable business outcomes
• Lead executive business reviews, steering committees and value‑focused conversations
• Build, manage, coach and mentor Customer Success Managers and Engineers
• Create and refine playbooks, health frameworks, operating cadence and success metrics
• Design and execute structured onboarding and adoption programs to embed the AI platform
• Partner with Sales, Delivery, Product, Engineering and Technical Consulting to align priorities
• Represent the customer voice internally and influence product roadmap
• Own regional health, retention and expansion performance

Good Fit If You Have

• Experience in asset‑intensive process industries (oil & gas, chemicals, manufacturing, etc.)
• Proven player‑coach leadership in enterprise SaaS or technology transformation
• Familiarity with AI/ML, predictive maintenance, or industrial analytics platforms
• Track record of executive communication, storytelling and presentation