Senior Manager - Customer Success

Ovii's Interpretation of the Role

The Senior Manager – Customer Success will own partner onboarding, adoption and growth on InMobi’s Accelerate platform. You will act as a trusted advisor, troubleshoot technical issues, and drive retention through cross‑functional collaboration.

Role Snapshot

• Lead end‑to‑end partner onboarding & adoption
• Drive platform utilization, retention and revenue optimization
• Serve as primary technical advisor and issue‑resolution point of contact
• Collaborate with product, engineering, marketing and sales teams
• Create and maintain enablement documentation and best‑practice guides
• Conduct quarterly business reviews and ongoing partner communications

Must-Have Requirements

• Customer Success Management
• Technical Account Management
• AdTech / MarTech knowledge
• SaaS platform onboarding
• Stakeholder communication
• Customer Success
• AdTech / MarTech

Nice-to-Have Signals

• Experience operating in ambiguity

Work Setup

• Location: San Mateo, United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Education requirement
• Certification requirement
• Travel requirement

What You'll Likely Work On

• Own the full onboarding lifecycle, providing technical guidance and scaling accounts after integration
• Monitor integration quality and platform performance, proactively identifying and resolving partner issues
• Act as the go‑to expert for troubleshooting, translating complex technical concepts into clear guidance
• Develop and keep up‑to‑date onboarding materials, documentation, and revenue‑optimization resources
• Partner with Product, Engineering, Marketing and Sales to advocate partner needs and align roadmaps
• Manage ongoing communications, quarterly business reviews and initiatives that boost retention and adoption

Good Fit If You Have

• Passionate about customer obsession and proactive opportunity identification
• Thrives in fast‑paced, ambiguous, entrepreneurial environments
• Demonstrates strong ownership, accountability and solution‑oriented mindset