Senior Manager, Customer Success Engineering

postman

New York, United States • Onsite - New York, United States • Full-Time • 10+ years

Posted 2026-07-03 USD 250,000 - USD 280,000 per year Customer Success & Delivery

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Job Description

Ovii's Interpretation of the Role

Postman seeks a Senior Manager to lead its North America Customer Success Engineering organization. The role blends people leadership, sales partnership, and operational rigor to drive API adoption, retention, and expansion across enterprise accounts.

Role Snapshot

Lead and scale Customer Success Engineering team
Partner closely with North America Sales
Own capacity planning and operational cadence
Drive measurable adoption and expansion outcomes
Translate customer insights into product roadmap

Must-Have Requirements

Leadership of technical customer success teams
Managing distributed teams across North America
Technical fluency in APIs, CI/CD, and developer workflows
Operational process design and execution frameworks
Stakeholder and executive communication
post‑sale technical operations
customer success engineering
team leadership

Nice-to-Have Signals

Experience with enterprise pod‑based account models
Background in SaaS API platforms
Familiarity with modern software delivery practices
API platform SaaS experience
enterprise pod‑based account models

Work Setup

Location: New York, United States
Work mode: ONSITE
Employment type: Full-Time

Not Specified in JD

Visa sponsorship
Relocation
Travel
Security clearance
Certifications
Education requirement

What You'll Likely Work On

Hire, coach, and develop Customer Success Engineers with clear execution expectations
Align CSE capacity to the region’s highest‑impact accounts in partnership with Sales leadership
Run a tight operating cadence: account prioritization, KPI tracking, risk escalation, and executive reporting
Own proactive portfolio management to accelerate adoption, identify expansion opportunities, and mitigate risk
Feed customer technical insights back to Product for roadmap influence
Define and own strategic initiatives, OKRs, and evolving operating models as the organization scales

Good Fit If You Have

10+ years in post‑sale technical roles (e.g., Solutions Engineering, Technical Account Management)
5+ years leading distributed, high‑performing customer‑facing teams
Deep fluency with APIs, developer workflows, and modern software delivery practices

Skills

Technical leadership in API/CI‑CD workflows
Team building and distributed people management
Operational process design and KPI tracking
Stakeholder & executive communication
Capacity planning & resource allocation
Customer outcome measurement
Strategic partnership with Sales