Senior Manager, Customer Success Engineering

Ovii's Interpretation of the Role

Senior Manager, Customer Success Engineering leads a regional team of CSEs across EMEA and APAC, partnering closely with International Sales to drive adoption, retention, and expansion of Postman's API platform.

Role Snapshot

• Lead regional Customer Success Engineering team
• Partner with International Sales leadership
• Drive operational cadence and KPI tracking
• Scale talent through hiring, coaching, and development
• Translate customer insights into product roadmap

Must-Have Requirements

• 10+ years forward‑deployed engineering, customer success, technical account management, solutions engineering, or related SaaS customer‑facing experience
• 5+ years leading high‑performing post‑sale or technical customer teams
• Experience managing globally distributed teams across EMEA and/or APAC
• Technical fluency in APIs, developer workflows, integrations, CI/CD systems
• Forward Deployed Engineering
• Customer Success
• Technical Account Management
• Solutions Engineering
• Strategic Consulting
• SaaS post‑sale roles

Work Setup

• Location: London, UK
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Travel requirements
• Coding test

What You'll Likely Work On

• Hire, lead, and develop CSEs across EMEA/APAC, setting clear execution and accountability standards
• Serve as the primary CS operating partner to International Sales, jointly prioritizing accounts and shaping retention/expansion strategies
• Run a tight operating cadence: account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting
• Own capacity allocation, drive adoption, value acceleration, and measurable customer outcomes across the region
• Partner with Product to capture technical blockers, workflow patterns, and emerging needs, turning insights into actionable roadmap feedback
• Translate engagements into measurable business impact such as adoption growth, technical validation, and expansion readiness
• Own strategic initiatives and OKRs, continuously evolving operating models, KPIs, and execution standards as the business scales

Good Fit If You Have

• Proven ability to scale globally distributed post‑sale teams
• Strong partnership orientation with sales leadership
• Track record of driving adoption, retention, and measurable customer outcomes in enterprise accounts