Senior IT Support Engineer

Ovii's Interpretation of the Role

Senior IT Support Engineer leading the Bangalore office IT operations, transitioning knowledge from Japan and becoming the primary decision‑maker for service delivery. Owns device onboarding, asset lifecycle, IAM, ticketing and process improvement for a fast‑growing tech organization.

Role Snapshot

• Lead India IT service desk
• Own onboarding/offboarding workflows
• Manage device fleet via MDM
• Administer IAM and Google Workspace
• Drive process automation and documentation
• Collaborate with Japan IT team

Must-Have Requirements

• IT service operations
• Device onboarding/offboarding
• IT asset management
• MDM (Jamf, Intune)
• Hardware/software troubleshooting
• Okta IAM
• Google Workspace
• Ticketing systems (ServiceNow, Jira Service Management, Freshdesk)
• Process design & improvement
• English business‑level communication
• Documentation
• Device management
• Asset management
• IAM administration
• Ticketing system operation
• Must work from Bengaluru office

Nice-to-Have Signals

• Team/contract staff management
• Automation scripting (Python, Shell, PowerShell)
• API integration (Workato)
• Physical security infrastructure
• Network design & deployment
• macOS environment support
• Vendor management
• Team management
• Automation scripting
• Network design
• macOS support
• CCNA
• ITIL
• CompTIA

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

What You'll Likely Work On

• Oversee the IT Service Desk, guiding contract employees and handling escalations
• Run onboarding and offboarding: device provisioning, account setup, device retrieval
• Manage IT asset lifecycle: procurement planning, inventory tracking, disposal
• Administer access management for IAM, SSO/IdP (Okta) and Google Workspace, including audits
• Maintain and improve ticketing workflows in ServiceNow, Jira Service Management or Freshdesk
• Document India‑specific procedures, FAQs and knowledge‑base articles in English
• Identify operational gaps, propose improvements and drive phased automation
• Absorb knowledge transfer from Japan IT and embed processes locally

Good Fit If You Have

• Proactive problem‑solver who engages stakeholders early
• Comfortable working in a cross‑regional, English‑speaking environment
• Interest in automating repetitive IT tasks