Job Description
Ovii's Interpretation of the Role
Kong seeks a senior Engagement Manager to lead end‑to‑end professional services engagements, act as the primary client liaison, and ensure successful project delivery. The role blends strong project management, client relationship, and cross‑functional collaboration within the IT services space.
Role Snapshot
- Lead end‑to‑end professional services engagements
- Serve as primary client liaison
- Drive project planning, execution and delivery
- Manage resources, risks and quality
- Collaborate across cross‑functional teams
- Champion continuous improvement
Must-Have Requirements
- Project Management
- Client Relationship Management
- Resource Allocation
- Risk Management
- Quality Assurance
- Stakeholder Communication
- Professional Services Methodologies
- Leadership & Team Collaboration
- Engagement management in professional services
- Project management
Nice-to-Have Signals
- PMP certification
- Strategic thinking
- Ability to convey API concepts to non‑technical audiences
- Project Management Professional (PMP) certification
- Project Management Professional (PMP)
Work Setup
- Location: England, United Kingdom
- Work mode: ONSITE
- Employment type: Full-Time
Not Specified in JD
- Salary range
- Visa sponsorship
- Remote eligibility
- Travel requirements
- Security clearance
- Coding test
What You'll Likely Work On
- Act as the main point of contact for clients, building and maintaining strong relationships
- Plan, coordinate and execute professional services projects, defining scope, objectives, deliverables and timelines
- Allocate and manage resources to meet budget and schedule constraints while addressing gaps proactively
- Implement quality assurance processes and conduct regular project reviews to drive improvements
- Identify risks, develop mitigation strategies and monitor progress to keep projects on track
- Provide regular status updates, manage expectations and address client concerns promptly
- Drive continuous improvement initiatives and embed best practices across delivery teams
Good Fit If You Have
- PMP or equivalent project management certification (preferred)
- Experience explaining complex API concepts to non‑technical stakeholders
- Strategic thinking and ability to align services with client objectives
Skills
- Project Management
- Client Relationship Management
- Resource Allocation
- Risk Management
- Quality Assurance
- Stakeholder Communication
- Professional Services Methodologies
- Leadership & Team Collaboration
- Strategic Thinking (optional)
- PMP Certification (preferred)