Senior Director, Customer Success – APJ

Ovii's Interpretation of the Role

The Senior Director of Customer Success leads an enterprise team to drive adoption, retention, and expansion of Saviynt’s identity platform. This senior leader shapes strategy, mentors managers, and partners with executives to deliver measurable value for APJ customers.

Role Snapshot

• Lead enterprise Customer Success managers
• Drive renewal and expansion revenue
• Shape Customer Success strategy & KPIs
• Mentor and develop managers & CSMs
• Partner with executive leadership
• Advocate customer needs internally

Must-Have Requirements

• Leadership of Enterprise Customer Success team
• Renewal & expansion revenue ownership
• Experience with Gainsight or similar customer success platform
• Customer Success leadership
• Enterprise‑level team management

Nice-to-Have Signals

• Identity and Access Management (IAM) knowledge
• Cybersecurity or compliance background
• Familiarity with cloud, hybrid, and on‑premise IT architectures
• Identity and Access Management (IAM) background
• Cybersecurity/compliance experience
• Identity and Access Management (IAM)
• Cybersecurity SaaS

Work Setup

• Location: Singapore, Singapore
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility details
• Education requirement

What You'll Likely Work On

• Define and execute a Customer Success strategy that aligns with Saviynt’s business goals
• Set and track team KPIs to improve partner satisfaction, retention, and growth
• Lead, coach, and grow a high‑performing team of Enterprise CSMs and Partner Success Managers
• Maintain executive‑level relationships with key partners and act as escalation point
• Own renewal and expansion targets, forecasting revenue and driving upsell opportunities
• Optimize Customer Success processes and tools for scalability in a digital‑first environment
• Channel partner feedback to product, marketing, and sales to influence roadmap

Good Fit If You Have

• Background in cybersecurity SaaS leadership
• Familiarity with Identity and Access Management concepts
• Experience navigating cloud, hybrid, and on‑premise IT architectures
• Strong communication and stakeholder‑management abilities