Senior Customer Success Manager (Scale Business)

Ovii's Interpretation of the Role

The Senior Customer Success Manager (Scale) will own a portfolio of 35‑38 sub‑$200k ARR accounts, driving adoption, renewal and expansion for Saviynt’s AI‑powered identity platform. The role works remotely, partners with sales, implementation, and partner teams, and delivers data‑driven insights and digital enablement at scale.

Role Snapshot

• Senior Customer Success Manager – Scale segment
• Remote, full‑time
• Own 35‑38 sub‑$200k ARR accounts
• Drive retention, renewal and expansion
• Collaborate with sales, product and implementation partners
• Deliver webinars and digital enablement
• Provide data‑driven usage insights

Must-Have Requirements

• Customer success management
• Account management
• 12+ years of customer‑facing experience
• Bachelor's degree in CS/Engineering or related field
• Strong knowledge of cloud, hybrid and on‑premise IT architectures
• customer success management
• account management
• complex software implementations
• Bachelor's degree in computer science, engineering, or related field

Nice-to-Have Signals

• Identity & Access Management (IAM) knowledge
• Cybersecurity or compliance background
• Experience managing 30+ scale accounts under $200k ARR
• Process improvement and decision‑making experience
• managing high‑velocity scale portfolio (30+ accounts) under $200k ARR
• Knowledge/experience in Identity and Access Management (IAM)
• Cybersecurity
• Compliance

Work Setup

• Location: El Segundo, USA
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Timezone: North America Pacific hours
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Travel requirement
• Security clearance
• Coding test

What You'll Likely Work On

• Serve as primary contact for a dedicated portfolio of 35‑38 scaled accounts, balancing programmatic initiatives with targeted engagements.
• Manage subscription renewal pipeline and monitor customer health to proactively remove adoption barriers.
• Partner with Sales to ensure smooth customer‑focused onboarding and launch processes.
• Identify and pursue up‑sell/cross‑sell opportunities across a high‑velocity account base.
• Coordinate cross‑functional meetings, ensure follow‑ups, and drive adoption through problem‑solving.
• Analyze product utilization trends and feed insights to product and engineering teams.
• Engage implementation partners to improve outcomes and relationships.
• Plan and deliver education via webinars, automated campaigns, and digital channels.

Good Fit If You Have

• Thrives in high‑velocity, scale‑focused account environments.
• Excels at translating technical concepts into business value.
• Proactive in driving customer adoption, retention, and expansion.